I haven’t really followed much the innovative side of the mobile e-commerce industry even that I know that
a ton of innovation is happening there.
An interesting case stuff was recently published by the MMA Global:
ECI, a part of the Bertelsmann Group (Randomhouse) was trying to sell more memberships through a mobile
channel. Book clubs are a huge business, since they usually require a monthly subscription or a minimum active order of their memebers.
ECI’s wanted to increase orders through their channel, retention of members as well as create some buzz around their brand.
Here’s what they tried:
-Quaterly automated SMS with specialized and personalized offers
-Complete SMS ordering channel
-SMS sweepstakes / contests with coupons
Results were amazing:
40.000 members participated in the sweepstakes / several thousand orders were placed by SMS each week.
Now say what you want. Mobile marketing is still untapped.


